We want our customers to be amazed with the choice MasterMedi offers, excited by the innovation MasterMedi provides and satisfied with the service and reliability of every interaction with MasterMedi. Our goal is to provide you with a consistently superior customer experience—whether at sign-up, during the normal course of business. The Customer Guarantee lets you know what you can and should expect from us—and what we’re doing to hold ourselves accountable every day.

We make the following guarantees:

  • We will give you a 30-day, money-back guarantee on all our products.

If you’re not satisfied and wish to return the product for any reason, you can do so in the first 30 days from receiving date and get your money back. Simply return product in good working order with original packing.

  • We will answer your questions at your convenience.

You can contact us 24 hours a day, 7 days a week regarding any service-related issue by sending us an e-mail and receive a response within 24 hours